Frequently Asked Questions
Owner-focused FAQs
Why subscription instead of a % of rent?
Predictability. % fees reward higher rents, not better management.
Any hidden fees?
No. Vendor invoices are pass‑through at cost.
Will you guarantee occupancy?
No. We guarantee disciplined operations; the market sets demand.
Do you mark up cleaning?
No. We rotate vetted teams and pass the exact bill.
How fast do you respond to a burst pipe?
Dispatch within ASAP.
Who holds the tenant deposit?
Per contract/platform. We document chain of custody.
Can I use my own vendors?
Yes—provided they meet SLA and insurance basics.
Do you manage furnishing?
Negotiable. We’ll spec essentials and supervise setup.
How do payouts work?
Monthly, after reconciliation. Statements include every invoice.
Can I switch between long‑let and short‑stay?
Yes—with notice. We’ll model impact before you decide.
What about keys and access?
Sealed custody protocol. Smart locks optional.
Do you help with real estate tax?
Elite plan includes prep & submission.
What’s not included?
Capex (e.g., new AC) and consumables. We’ll coordinate, you approve.
How many inspections?
Basic: move‑in/out. Premium/Elite: quarterly + as needed.
Do you co‑host only?
Yes, if you want guest‑only service—ask for a quote.
What if I cancel?
Prorated refund for remaining full months; complete handover.
Do you manage multi‑units?
Yes. Volume rates on request.
Will you manage units outside Hurghada?
Yes. As properties are available.
What makes you different?
No mark‑ups, real SLAs, and owner‑first reporting.
Buyer & Legal FAQs
What is a Green Contract (Tazgīl)?
An official ownership registration issued by state authorities after prerequisites are met. Timelines can be long; we’ll coordinate with independent counsel and keep you updated.
Can foreigners open a local bank account?
Generally yes, with the sales contract, passport, and current visa—your lawyer will confirm exact requirements.
Can I sign a purchase contract if I’m abroad?
Yes—remote signing and courier are common. Your lawyer will arrange notarization steps and powers of attorney where required.
Can I rent out my apartment myself?
Yes. If you prefer, we can manage long‑let or short‑stay with clear SLAs and pass‑through costs.
Is ownership for life in the Red Sea Governorate?
Freehold norms apply in this region; other resort cities may differ. Always confirm with your lawyer for your specific asset.
When is the best time to buy?
Earlier project phases can offer lower entry prices but carry delivery risk; completed units reduce risk but cost more. We’ll model scenarios so you decide eyes‑open.
How are installments paid?
Bank transfer/cash per developer/agency process; your lawyer will verify beneficiaries and terms.
What documents are required post‑completion?
Expect court/notary registrations and meter transfers; your lawyer will prepare the pack and powers of attorney.